Release date
Tuesday, July 24, 2012
Symptoms
On MAC 0SX 10.6.8, when you double click the ArtPro file, the system requests to mount an SMB share, although an AFP Mount already exists. ArtPro, then per design will use the SMB mount over the AFP to open the file, as there are now two mounts of the same share. This is by design correct behavior for ArtPro. When this happens the file will open, but then the shuttling will not work correctly as the Job ID cannot be correctly retrieved. On MAC OSX 10.5.8, even when mounting via AFP and SMB, the opening from the ArtPro within the Pilot is not possible. You do not even get that far. Work-around: Do not open ArtPro files by double clicking in the Pilot. Open the ArtPro file by using the Finder.
System requirements
The standard system requirements for this product apply. You can verify them on www.esko.com/en/systemrequirements.
Dependencies
Replaced by HotFix 22.
Installation Instructions
Install the hotfix on the master server (and assistants/standins if any). There is no need to stop the server(s) before and restart after installing. As the fix is in the Pilot, it will become available after starting a new Pilot session
Downloads
- AutomationEngine HF6 for Windows.exe (54 mb)
- FlexRipB 10.1 HF6 for Windows.zip (729 kb)
Disclaimer
DISCLAIMER OF WARRANTIES: ESKO GRAPHICS BV (HEREINAFTER REFERRED TO AS "ESKO") DOES NOT GUARANTEE THAT YOU WILL BE ABLE TO SUCCESSFULLY DOWNLOAD OR IMPLEMENT ANY HOTFIX, PATCH OR SERVICE PACK, OR ANY OF THE TIPS, SAMPLES OR SUGGESTIONS DESCRIBED IN ANY ESKO PRODUCT SUPPORT DOCUMENTATION, INCLUDING KNOWLEDGE BASE ARTICLES. ALL ESKO TECHNICAL DOCUMENTS, HOTFIXES, PATCHES AND SERVICE PACKS ARE SUBJECT TO CHANGE WITHOUT NOTICE.
LIMIT OF LIABILITY: BY DOWNLOADING OR IMPLEMENTING THE HOTFIXES, PATCHES AND SERVICE PACKS YOU AGREE THAT ESKO HAS MADE NO EXPRESS WARRANTIES TO YOU REGARDING SAID ITEMS, AND THAT SAID ITEMS ARE PROVIDED TO YOU 'AS IS' WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL ESKO OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL LOSS OF DATA, OR LOST BUSINESS PROFITS OR SPECIAL DAMAGES, THAT MAY OCCUR AS A RESULT OF IMPLEMENTING A HOTFIX, PATCH OR SERVICE PACK OR WORKAROUND, OR ANY SUGGESTION OUTLINED IN ANY ESKO PRODUCT SUPPORT TECHNICAL DOCUMENT, EVEN IF ESKO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.