What is a Hotfix?

A Hotfix is a software package that you can install on an existing installation of our software. Each hotfix contains fixes for one or more known issues in our released software.

Because there is always a small chance for a hotfix to cause new issues, you should only install Required Hotfixes, unless otherwise instructed by your Esko Software Support team.

HOTFIX 202211009 for Automation Engine, ArtPro+ 22.11

Required

ArtPro+ graphic kernel based tasks may encounter performance issues when processing PDF files with multiple copies of the same linked image (as written by ArtPro+ or previously processed with ArtPro+ graphic kernel based tasks).

Imaging Engine tasks may produce wrong output for PDF files containing linked images with uncolored opacity masks (as written by ArtPro+ or previously processed with ArtPro+ graphic kernel based tasks).

Release date

Monday, December 12, 2022

Symptoms

If linked images are placed or updated in ArtPro+ 22.11 and there are multiple copies of the same image, they are no longer grouped as 'x copies' after save+close+reopen; they are all listed separately.

As the image data is not reused optimally anymore, this causes delays in opening and saving such files in ArtPro+, or processing such files in Automation Engine (tasks or PALs).

Certain linked images with uncolored opacity masks may look correct in ArtPro+ but do not look correct when imaged on the Imaging Engine or when viewed in Adobe® Acrobat®.

System requirements

The standard system requirements for this product apply. You can verify them on www.esko.com/en/systemrequirements.

Dependencies

This hotfix obsoletes prior hotfix 202211003 for Automation Engine 22.11.

Installation Instructions

Stop the master Automation Engine 22.11 server (and assistants/standins if any).
Install the hotfix on the server(s).
Restart (them).

Downloads

11 HF202211009 for Windows.exe (825 mb)
AutomationEngine HF202211009 for Windows.exe (11 mb)
11 HF202211009 for Windows.exe (825 mb)
AutomationEngine HF202211009 for Windows.exe (11 mb)
11 HF202211009 for Mac.dmg (641 mb)

Disclaimer

DISCLAIMER OF WARRANTIES: ESKO GRAPHICS BV (HEREINAFTER REFERRED TO AS "ESKO") DOES NOT GUARANTEE THAT YOU WILL BE ABLE TO SUCCESSFULLY DOWNLOAD OR IMPLEMENT ANY HOTFIX, PATCH OR SERVICE PACK, OR ANY OF THE TIPS, SAMPLES OR SUGGESTIONS DESCRIBED IN ANY ESKO PRODUCT SUPPORT DOCUMENTATION, INCLUDING KNOWLEDGE BASE ARTICLES. ALL ESKO TECHNICAL DOCUMENTS, HOTFIXES, PATCHES AND SERVICE PACKS ARE SUBJECT TO CHANGE WITHOUT NOTICE.

LIMIT OF LIABILITY: BY DOWNLOADING OR IMPLEMENTING THE HOTFIXES, PATCHES AND SERVICE PACKS YOU AGREE THAT ESKO HAS MADE NO EXPRESS WARRANTIES TO YOU REGARDING SAID ITEMS, AND THAT SAID ITEMS ARE PROVIDED TO YOU 'AS IS' WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL ESKO OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL LOSS OF DATA, OR LOST BUSINESS PROFITS OR SPECIAL DAMAGES, THAT MAY OCCUR AS A RESULT OF IMPLEMENTING A HOTFIX, PATCH OR SERVICE PACK OR WORKAROUND, OR ANY SUGGESTION OUTLINED IN ANY ESKO PRODUCT SUPPORT TECHNICAL DOCUMENT, EVEN IF ESKO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Release date

Monday, December 12, 2022

Symptoms

As the image data is not reused optimally anymore, this causes delays in opening and saving such files in ArtPro+, or processing such files in Automation Engine (tasks or PALs).

Certain linked images with uncolored opacity masks may look correct in ArtPro+ but do not look correct when imaged on the Imaging Engine or when viewed in Adobe Acrobat.

System requirements

The standard system requirements for this product apply. You can verify them on www.esko.com/en/systemrequirements.

Dependencies

This hotfix has no known dependencies on other hotfixes or patches.

Installation Instructions

Run the ArtPro+ installer and follow the installation wizard.

(If you do not want to lose the existing ArtPro+ 22.11 build, please rename the application folder before running the new installer.)

After installation, the About panel will state ArtPro+ 22.11 build 10021.

Note: to fix files that were generated by ArtPro+ 22.11 build 10019 and resulted in wrong RIP output, please resave the files in ArtPro+ 22.07 first.

For the performance issues with multiple copies of the same linked image no action is needed; these files can just be opened in the new 22.11 version.

Downloads

11 HF202211009 for Windows.exe (825 mb)
AutomationEngine HF202211009 for Windows.exe (11 mb)
11 HF202211009 for Windows.exe (825 mb)
AutomationEngine HF202211009 for Windows.exe (11 mb)
11 HF202211009 for Mac.dmg (641 mb)